Several new proactive Findings have been released, including security vulnerabilities, trending support issues and more. Skyline users can continue to see the SRs created by themselves for SaaS Subscriptions. Support Requests(SRs) Visibility for Skyline Administrators is currently unavailable for Subscriptions, including vSphere+, vSAN+, and VCF+ SRs.
SRs associated with an EA has a numeric ID, while SRs associated with a SaaS Subscription has an alphanumeric ID. SaaS Subscriptions are displayed under the Entitlement/Organization ID column. On the Log Assist page, you can see your Support Requests (SRs) and whether they are associated with an Entitlement Account or a SaaS subscription. If there are no active EA or SaaS subscription, click Add to activate. On the Skyline Advisor Pro Dashboard, you can view information about your current Entitlement Accounts and SaaS Subscriptions.Īs a Skyline administrator, you can click the settings icon to view and link your Entitlement Account and SaaS Subscription to the VMware Cloud Service Organization.
Skyline Advisor Pro Dashboard Enhancements On the Settings page, the Accounts tab shows the list of Entitlement Accounts and SaaS Subscriptions. Skyline Advisor Pro Settings EnhancementsĪs a Skyline Advisor Pro administrator, you can activate your Subscription, including vSphere+, vSAN+, and VCF+ from Advisor Pro Settings page. Otherwise, the service will enter a deactivated state. During this time, you can assign an active Entitlement Account or new SaaS subscription to continue Skyline operations. To access Skyline, at least one Entitlement Account or SaaS subscription needs to be active or linked.Ī grace period of 60 days is activated after the last Entitlement Account or SaaS subscription expires. When both an Entitlement Account and a SaaS Subscription are present, Skyline access is based on the highest Entitlement Account level. Currently, the Production Support level is assigned to all active SaaS subscriptions. As a Skyline user, you can access Skyline if you have an active SaaS Subscription, including vSphere+, vSAN+, and VCF+.
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